Frequently Asked Questions
Have questions related to Phones For Veterans? Click below question to get an answer. If you can't find solution to your answer here, feel free to Email us
Device Related FAQs
What type of electronic devices can I send?
We accept both smartphones and feature phones. We also accept broken or outdated phones for recycling or parts. This includes flip phones, android smartphones and Apple iPhones.
Can I include charging cables along with the phones?
Yes you can include charging cables along with the phone
Can I include batteries with my phone?
Yes you may include batteries with your phone. It is imperative that the terminals are not exposed. Cellphones are designed to keep batteries grounded when attached. Do not disconnect or remove batteries
How to erase my phone data?
It is highly recommended to erase your phone data before donating. Depending on your type of phone, please follow the steps to erase phone data
Do I remove SIM Card before donating?
Yes. Please remove the SIM card before donating the phone
If you are not going to use the SIM card, feel free to destroy the SIM. If your phone has an SD memory card, you may also remove it prior to donating.
Would you need the original box or the instruction manual?
No, we would not need any instruction manual, original box or any other paper work along with it. You can discard them in your regular Recycling bin
Do you accept phones/devices with minor scratches or broken glass?
Yes we do accept phones with minor scratches or a broken glass. Feel free to ship them over to us if you wish to recycle them.
What if I am unable to erase the phone data?
No problem at all. We understand that you may at time not be able to erase the data from your phone before donating it. We will still accept it as it is.
At Phones For Veterans, we take data security strictly and ensure that all phones undergo thorough data erase processes. Your personal information is safeguarded until we completely erase it. Read more about our Data Security Policy.
Shipping Related FAQs
Do I have to pay for shipping?
We would highly appreciate you paying for the shipping if it is less than 5 phones. However we do provide pre-paid shipping labels to accept your valuable donations. Our goal is to create more impact in helping our Veterans and other people in need.
In case you wish to proceed with the self paid shipping label, you can download it here- Self Paid Shipping Label
How do I get a prepaid shipping label?
Once you have collected the phones/ charging cables to donate, please feel free to download a shipping label here
If you are recycling five 5 or more cell phones, PFV will pay for your shipping costs by providing a prepaid shipping label.
Our self-paid shipping option, for less than five 5 cellphones, saves Phones For Veterans on shipping costs and allows us make a larger impact by providing more to charitable causes.
What should I include in the package?
You can include the phones/ devices to be donated along with the original charging cables(optional). If possible, please use some paper padding or a bubble wrap if available so that the devices do not get damaged in transit.
Where do I send the phones/devices?
You can ship the phones/ devices donations to our location at-
Phones For Veterans
300 Colonial Center Parkway
Suite 100 #1011
Roswell, GA 30076
Can I drop off the phone instead of shipping it?
Yes Absolutely! Feel free to do so. We would definitely recommend you place the items in a box along with the your Name and email so we can confirm the receipt of the donations. Your email will also allow us to send you the tax-deductible receipt for your donation.
Can I donate multiple phones in one package?
Yes you may do so. You might want to pack individual phones/devices in a bubble wrap so they do not scratch each other.
In case of shipping more than 5 phones, feel free to use our PRE-PAID Shipping label
General FAQs
Why to donate old phones?
Your old phones/devices donations will -
Help People in Need
Support Charitable Causes
Protect the Environment
Declutter Your Space
Get a Tax Deduction
Promote Digital Inclusion
Can I get a charitable tax deduction receipt?
Yes you will receive a Tax deduction receipt via email once we receive your donation box.
How do I know if my donation has actually helped a Veteran in need?
Our impact report will mention the details of the impact created by your and other donors donation/s
What do charities do with donated phones?
Your precious donations of phones once received are carefully erased, cleaned and refurbished, so Veterans in need who connect with us can utilize it for their next opportunity.
Is there a cost involved in donating a phone?
No- there is no cost involved in donating phone/s. If you wish you can help us make a bigger impact by bearing the shipping cost. We also have our Pre-paid shipping label available to you in case you wish to use it
Can businesses donate phones in bulk?
Yes Businesses can donate phones in bulk. If you wish to donate a large number of phones/devices, please connect with us via our Contact form
OR
call us at-